Frequently asked questions
What are your shipping options and delivery times?
For full details on shipping rates, delivery times, and the countries we ship to, please visit our Shipping page.
What products do you sell?
We sell a fantastic range of Dino go karts and accessories.
Where can I buy your products?
We are an online-only shop — you can purchase all our products directly from our website.
What are the different hubs?
We have a dedicated page explaining all the different hubs. Visit our Different Hubs Explained page.
Do you sell spare parts?
Yes! We stock spare parts for all of our karts going back 10 years.
How do I order spare parts?
All of our spare parts are listed on our website — simply browse, add to your cart, and order just like any other product. Any parts we dont have can be ordered in a week or so.
I have an older kart — can I still get parts?
Absolutely! Spare parts are available covering all kart models from the last 10 years.
What warranty do your products come with?
All Dino Cars products come with a 12-month manufacturer's warranty covering defects in materials and workmanship under normal use.
What does the warranty cover?
The warranty covers manufacturing defects and faults under normal use. It does not cover damage caused by misuse, accidents, or normal wear and tear.
How do I make a warranty claim?
Contact our support team with your order number and a description (and photos if possible) of the issue.
What is your returns policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.
Are your prices inclusive of VAT?
Yes, all prices displayed on our website include VAT where applicable.
Do you offer discounts or promotions?
We run seasonal promotions and offer discount codes from time to time. Sign up to our newsletter to hear about our latest deals.
How do I contact customer support?
You can reach our support team via the contact form on our website or by emailing us directly. We aim to respond within 1 business day.
What are your customer support hours?
Our team is available Monday to Friday, 9am–5pm GMT/BST.
